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Identiv Support > Velocity 3.7

Velocity 3.7

Identiv’s Hirsch Velocity 3.7 adds support for ASSA ABLOY’s Aperio Wireless Lock System, Allegion's Schlage Wireless Lock System, Velocity Licensing, bug fixes and improved performance.

Important: Please read release notes prior to installing or upgrading.

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Latest Velocity Software releases and updates • Firmware updates for Hirsch hardware and uTrust Readers
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Downloads

For software support and downloads, please access the Identiv Portal. If you don’t yet have access to the portal, you can register here. If you are an end-user, please contact your authorized channel partner. If you need a referral to an authorized channel partner, please contact an Identiv Inside Sales Representative at +1 949-250-8888 Ext. 2.

Description	Version
3.7 SP3 Patch to Fix Badge Printing Issues Caused by Microsoft Security Update		June 2021	Partner Portal
Velocity Contact Tracing Report — FREE TO ADD	Supported by Velocity 3.8.0.2387	June 2020	Download
Velocity 3.7 SP3 Update	03.06.12.2220	January 2020	Partner Portal
Velocity 3.7 SP3 Full Installation	03.06.12.2220	January 2020	Partner Portal
Velocity 3.7 SP2 Full Installation	03.06.011.1867	May 2019	Partner Portal
Velocity 3.7 SP2 Update	03.06.011.1867	May 2019	Partner Portal
Velocity 3.7 SP1 Full Installation	03.06.009.1601	November 2018	Partner Portal
Velocity 3.7 SP1 Update	03.06.009.1601	November 2018	Partner Portal
Velocity 3.7 Full Installation	03.06.008.1483	July 2018	Partner Portal
Velocity 3.7 Update	03.06.008.1483	July 2018	Partner Portal
Velocity Certificate Checking Service	03.06.12.292	January 2020	Partner Portal
Velocity Certificate Checking Service	03.06.11.266	April 2019	Partner Portal
Velocity Certificate Checking Service	3.6.7.197	July 2018	Partner Portal
Velocity 3.7 Edge EVO Integration	1.0.3.3	July 2018	Partner Portal
3VR VMS Plugin	1.3.7.60	January 2020	Partner Portal
Cisco VSOM Plugin	1.1.7.97	January 2020	Partner Portal
Unified AD Plugin	1.1.7.257	January 2020	Partner Portal
Cisco Unified Call Manager (CUCM) Plugin	3.6.11.29	July 2019	Partner Portal

Documents

Description	Version
Technical Bulletin: 3.7 SP3 Patch to Fix Badge Printing Issues Caused by Microsoft Security Update		June 2021	Download
Velocity Contact Tracing Report Installation Instructions	Supported by Velocity 3.8.0.2387	June 2020	Download
Velocity 3.7 SP3 Release Notes	03.06.02.2220	January 2020	Download
Velocity 3.7 SP2 Release Notes	03.06.011.1867	February 2020	Download
Velocity 3.7 SP1 Release Notes	03.06.009.1601	November 2018	Download
Velocity 3.7 SP1 Installation Guide	03.06.009.1601	November 2018	Partner Portal
Velocity 3.7 Release Notes	03.06.008.1483	July 2018	Download
Velocity Certificate Checking Service Installation Guide and Release Notes	3.6.12.292	February 2020	Partner Portal
Velocity Certificate Checking Service Installation Guide and Release Notes	3.6.7.197	July 2018	Partner Portal
Velocity Web Services Client Installation Guide and Release Notes	3.6.12.602	February 2020	Partner Portal
Velocity Web Services Client Installation Guide and Release Notes	3.6.11.589	May 2019	Partner Portal
Velocity Web Services Client Installation Guide and Release Notes	3.6.8.558	July 2018	Partner Portal
Velocity 3.7 Edge EVO Integration Installation Guide and Release Notes	1.0.3.3	July 2018	Partner Portal
Velocity 3.7 Video Integration Installation Guide and Release Notes	1.1.3	July 2018	Partner Portal
VWSC Windows Authentication	1.0	February 2018	Download
Cisco Unified Call Manager (CUCM) Integration User Guide	3.6.11.29	July 2019	Partner Portal

Frequently Asked Questions

Can you please explain your support availability for Hirsch Velocity?

Please view the Velocity Support Availability Sheet for more information.

I have several questions about Velocity licensing, can you help?

Please view our Velocity Licensing FAQ Sheet for more information.

I get “Access Denied: Access Zone”, what does that mean?

Please view our Knowledge Base for answer.

I get “Access Denied Card: 0000000”, what does that mean?

Please view our Knowledge Base for answer.

I get “Access Denied: Overridden”, what does that mean?

Please view our Knowledge Base for answer.

I get “Warning! System Code is 123”, what does that mean?

Please view our tech tip video for answer.

When launching Velocity I get “Access Denied: This computer is not authorized to connect to Velocity”, what does this mean?

Please view our Knowledge Base for answer.

When launching Velocity I get “The SQL Server is not available. Check that the service is running and you have a valid network connection”, what does this mean?

Please view our Knowledge Base for answer.

How do I configure Velocity to have an expansion relay follow the state of an alarm condition?

Please view our Knowledge Base for answer.

When launching Velocity I get “Failed to activate control ‘VB.UserControl’. This control may be incompatible with your application”, what does this mean?

Please view our Knowledge Base for answer.

How do I change the SQL Application Role Password?

Please view our Knowledge Base for answer.

How do I configure a Velocity Command Set to change Threat Levels?

Please view our Knowledge Base for answer.

How do I configure Velocity to disable Code Tampers?

Please view our Knowledge Base for answer.

How do I configure Velocity to Enable Invalid Codes?

Please view our video tutorial for answer. Additionally, please view our tech tip PDF for assistance.

How do I update the CCM Firmware through Velocity?

Please view our Knowledge Base for answer.

How do I update the SNIB3 Firmware through Velocity?

Please view our Knowledge Base for answer.

How do I move a Velocity Database form one server to another?

Please view our tech tip PDF for answer.

How do I rename the Whos Inside Zones in Velocity?

Please view our Knowledge Base for answer.

How do I reset the Encryption Keys in SNIB2, SNIB3 and/or Velocity?

Please view our tech tip video for answer.

I get Port Socket errors in Velocity, what does that mean?

Please view our Knowledge Base for answer.

When running a Velocity Report I receive a message that says “The listed Archive files could not be found”, what does that mean?

Please view our Knowledge Base for answer.

When running a Velocity Report I receive a message that says “Busy: Restore operation currently in progress”, what does that mean?

Please view our Knowledge Base for answer.

When launching Velocity I receive a message that says “The NT Event Log is full”, what does that mean?

Please view our Knowledge Base for answer.

How do I hard reset a controller?

Please view our Knowledge Base for answer.

How do I reset encryption on a Controller?

Please view our Knowledge Base for answer.