For software support and downloads, please access the Identiv Portal. If you don’t yet have access to the portal, you can register here. If you are an end-user, please contact your authorized Cisco partner. If you need a referral to an authorized Cisco partner, please contact cisco@identiv.com.
IMPORTANT PRODUCT SUPPORT ADVISORY: For ICPAM customers and partners experiencing issues with Cisco Physical Access Gateway communications, please download the following critical information and files to restore full functionality. Download Identiv Resolution to Cisco Certificate Expiration
ICPAM 3.0 Licensing
| Description | Version | Date | |
| ICPAM 3.0 License Activation Quick Start Guide | v3.0 | January 2017 | Download |
| ICPAM 3.0 Software Licensing FAQs | v3.0 | November 2017 | Download |
User Guides
| Description | Version | Date | |
| ICPAM 3.1 New Feature User Guide | v3.1 | November 2017 | Download |
| ICPAM 3.0.1 User Guide | v3.0.1 | September 2017 | Download |
| ICPAM 2.2 User Guide | v2.2 | September 2016 | Download |
| ICPAM 2.1 User Guide | v2.1 | February 2016 | Download |
Ordering Guides
| Description | Date | ||
| ICPAM Ordering Guide | August 2017 | Download | |
| Identiv Credentials Ordering Guide for Cisco | June 2016 | Download | |
| Support and Maintenance Programs | September 2017 | Download | |
| Identiv TS Reader Ordering Guide | June 2016 | Download |
Installation Guides
| Description | Version | Date | |
| ICPAM 3.0 Installation Guide | v3.0 | February 2017 | Download |
| ICPAM 2.2 Installation Guide | v2.2 | June 2016 | Download |
| ICPAM 2.1 Installation Guide | v2.1 | April 2016 | Download |
Migration Guides
| Description | Date | ||
| CPAM to ICPAM Migration Guide | May 2017 | Download | |
| CPAM to ICPAM Migration Checklist | January 2017 | Download |
Release Notes
| Description | Version | Date | |
| ICPAM 3.3.0 (0.3.7) Release Notes | v3.3.0 (0.3.7) | February 2019 | Download |
| ICPAM 3.2.0 (0.3.4) Release Notes | v3.2.0 (0.3.4) | April 2018 | Download |
| ICPAM 3.1.0 (0.3.8) Release Notes | v3.1.0 (0.3.8) | November 2017 | Download |
| ICPAM 3.0.1 (0.3.13) HOTFIX Release Notes | v3.0.1 (0.3.13) | September 2017 | Download |
| ICPAM 3.0.1 (0.3.13) Release Notes | v3.0.1 (0.3.13) | August 2017 | Download |
| ICPAM 3.0.0 (0.3.12) HOTFIX Release Notes | v3.0.0 (0.3.12) | July 2017 | Download |
| ICPAM v3.0.0 (0.3.12) Release Notes | v3.0.0 (0.3.12) | January 2017 | Download |
| ICPAM v2.2.0 (0.3.12) HOTFIX Release Notes | v2.2.0 (0.3.12) | February 2017 | Download |
| ICPAM v2.2.0 (0.3.12) Release Notes | v2.2.0 (0.3.12) | December 2016 | Download |
| ICPAM v2.2.0 (0.3.8) Release Notes | v2.2.0 (0.3.8) | May 2016 | Download |
| ICPAM v2.1.1 (0.3.4) Release Notes | v2.1.1 (0.3.4) | April 2016 | Download |
| ICPAM v2.1.0 (0.3.5) Release Notes | v2.1.0 (0.3.5) | April 2016 | Download |
Data Sheets
| Description | Date | ||
| ICPAM Data Sheet | November 2017 | Download | |
| ICPAM Credentials Data Sheet | December 2017 | Download | |
| Input Module for EM-100 Data Sheet | September 2017 | Download | |
| EM-100 Physical Access Controllers Data Sheet | September 2017 | Download | |
| Exit Reader Module for EM-100 Data Sheet | June 2016 | Download | |
| Hirsch Mx Controller for Cisco Data Sheet | June 2016 | Download | |
| uTrust TS Reader Family (Cisco) Data Sheet | January 2017 | Download | |
| Input Module for EM-100 Data Sheet | October 2017 | Download |
Videos
Language Packs
| Description | Date | ||
| Spanish (Latin America) | June 2017 | Download |
Other Downloads
| Description | Version | Date | |
| ICPAM Data Center Cabinet Solution | November 2017 | Download | |
| Identiv Connected Physical Access Manager (ICPAM) Hardware Limited Warranty Coverage | August 2017 | Download | |
| SNIB FW Update Walkthrough | July 2017 | Download | |
| Mx Controller and Match2 Board Connected with Reader Diagram | v3.0 | January 2017 | Download |
| Mx Controller and Wiegand Card Reader Diagram | v3.0 | January 2017 | Download |
| Mx Controller Standard Wiring Diagram | v3.0 | January 2017 | Download |
| ICPAM 3.0 WebHelp.zip | v3.0 | January 2017 | Download |
| ICPAM 2.1 WebHelp.zip | v2.1 | April 2016 | Download |
| Pre-Upgrade Script | v4 | June 2017 | Download |
Credentials Templates
If you need a format file that is not included in the zip files below, please contact support at support_icpam@identiv.com.
| Description | |||
| HID26BitFormats.zip | Download | ||
| HID37bitOpen.zip | Download | ||
| HIDCorporate1000Formats.zip | Download |
Firmware
ICPAM 3.0 (and newer) supports Cisco Gateways with 1.5.3 version of firmware. Gateway firmware no longer has to be coupled with the ICPAM version requiring firmware upgrades to be processed in parallel to software upgrades. See the Cisco Physical Access Gateway User Guide for instructions to upgrade older firmware versions to 1.5.3.
| Description | Version | Date | |
| SNIB3 Firmware 02.04.1038 | 02.04.1038 | November 2018 | Partner Portal |
| CCM 7.6.43 | 7.6.43.06 | May 2019 | Partner Portal |
| EM-100 Firmware | 3.7.0-108 | August 2018 | Partner Portal |
Frequently Asked Questions
No, please see this announcement for more information.
Yes. You can download the ICPAM 3.0 Software Licensing FAQs document from here.
Yes. ICPAM solutions are available for purchase. Please email an Identiv Channel Sales Manager at cisco@identiv.com or contact your Cisco Authorized Technology Provider (ATP) for more information regarding pricing and availability.
ICPAM is available through Cisco Authorized Technology Provider (ATP) Partners. If you are an Identiv customer interested in ICPAM, let us know and we can connect you with the Cisco representative in your area. If you are an Identiv partner, let your local sales contact know you are interested in becoming an authorized reseller and you will be provided Cisco contact information to sign up for the reseller program.
Yes, please visit the Identiv Academy's ICPAM Course. Curriculum covers hardware and software, alarms and reports, schedules, credentials, privileges, and troubleshooting.
Yes. Global I/O is supported in ICPAM.
The modules are half the size of the EM-100 and are in similar plastic casings.
The I/O modules are flexible. Some of the inputs can be configured as supervised or unsupervised. Please refer to the ICPAM User Guide for more information.
Device automation rules (Device I/O) differ from global automation rules (Global I/O) in the following ways:
Device rules affect a single Gateway/EM-100. Global IO rules can affect multiple Gateways/EM-100s.
Device rules trigger actions immediately since they are executed on the Gateway/EM-100 and not subject to system or network delays. Global IO rules may not execute immediately due to network delays, rules processing, communication between ICPAM and the Gateways/EM-100s, or other factors.
ICPAM supports multiple readers per door. When using the EM-100 controller with the Exit Reader Module, a two reader setup (in/out) per door can be added to an ICPAM deployment.
Yes, ICPAM supports both the Cisco Gateway and the EM-100 Controller.
EM-100 has its own input for the door (door position switch, tamper, and REX) and when an Exit Reader Module connected, it supports an additional reader (in/out).
Yes. ICPAM and the EM-100 will have the same requirements. A customer that has purchased an Edge EVO controller may use as an ICPAM controller.